Shipping policy

Shipping Policy

At KUROGANE, we offer free shipping on all orders.

Processing Times
Each item is made to order. Please allow 2–5 business days for your order to be produced before it is shipped.

Estimated Delivery Times
Delivery times may vary depending on your location, but most orders arrive within 5–12 business days after dispatch.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Made-to-Order Products
As each item is produced specifically for your order, fulfilment times may be slightly longer during busy periods, launches, or high-demand periods.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes depending on your country. These charges are the responsibility of the customer.

Incorrect Addresses
Please make sure your shipping address is correct before placing your order. KUROGANE is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details.

Lost or Delayed Orders
If your order has not arrived within the expected delivery window, please contact us and we will help investigate the issue with the fulfilment provider.

Contact
For shipping questions, please contact us at support.kurogane@gmail.com.